Choose urgent help now when
You or another person may be in immediate danger, there are thoughts or plans of self-harm, an overdose or serious injury has occurred, violence is happening, or symptoms are severe and rapidly worsening. Call 999 or go to the nearest emergency department. Talian HEAL 15555 provides KKM mental-health crisis support.
Consider professional support when
Distress continues or repeatedly interferes with sleep, work, study, relationships or daily functioning; you are relying on alcohol or drugs to cope; or you want an assessment, diagnosis, treatment plan or confidential therapeutic relationship. Choose an appropriately qualified healthcare or counselling professional.
Ruang Lega may fit when
There is no immediate danger, you understand the service is non-clinical, and you want to express a concern, organise your thoughts or receive one general practical suggestion. You must be comfortable waiting up to 24–48 hours for the reply.
When unsure, choose the safer level of help
You do not have to decide perfectly. If you are uncertain about immediate safety, use the urgent safety options. Ruang Lega should never delay emergency or professional care.