Is Ruang Lega counselling or therapy?
No. It is a non-clinical listening and written reflection service. It does not provide diagnosis, treatment, psychotherapy or emergency care.
What does RM5 include?
It includes one message of up to 500 words and one personal written response. The normal response target is within 24–48 hours.
Which languages can I use?
You may write in English, Bahasa Malaysia or Chinese and select the language you prefer for the response.
Is my message anonymous?
It is private but not fully anonymous. Your email address and ToyyibPay payment record may identify you. You may use a preferred name and should avoid unnecessary identifying details.
Does my private message go to ToyyibPay?
No. ToyyibPay receives the information needed to process payment, but the content of your private message is kept in the protected Ruang Lega inbox.
How will I receive the reply?
The response is sent by email from hello@ruanglega.org to the address you enter during submission. Please check your spam or junk folder after 48 hours.
Can someone under 18 use the service?
No. The current service is only for adults aged 18 and above.
Can I request a refund?
If Ruang Lega cannot provide the purchased response, contact hello@ruanglega.org with your reference number. Refunds are handled according to the Service Terms and applicable payment procedures.
What should I do in an emergency?
Do not wait for a Ruang Lega response. Call 999, contact Talian HEAL 15555 or go to the nearest emergency department. See the urgent safety guidance.