1. What the service provides
One submission allows an adult user to send a message of up to 500 words and receive one personal written response by email. The user may request supportive listening, help organising their thoughts, or one gentle practical next step.
2. What the service is not
Ruang Lega is a non-clinical listening and general reflection service. It is not counselling, psychotherapy, medical care, diagnosis, treatment, legal advice, financial advice or emergency support. Using this service does not create a doctor–patient, counsellor–client or other professional treatment relationship.
3. Emergencies and immediate danger
Do not use Ruang Lega if you may harm yourself or someone else, are experiencing abuse or violence that places you in immediate danger, or need a rapid response. Call 999, contact Talian HEAL 15555 or go to the nearest emergency department. The service is not continuously monitored, and the 24–48 hour timeframe is a target rather than an emergency response commitment.
4. Your responsibilities
You agree to provide a working email address, use the service lawfully, avoid threats or harassment, and not submit another person’s sensitive information without a valid reason and authority. You remain responsible for your own decisions and should seek an appropriate qualified professional when your situation requires one.
5. Payment, cancellation and refunds
The fee is RM5 for one accepted submission and is processed through ToyyibPay. Ruang Lega absorbs the standard FPX transaction fee, so the customer is charged RM5. A submission is accepted only after the payment is verified. If Ruang Lega cannot provide the purchased response, the RM5 service fee will be refunded, subject to ToyyibPay procedures and applicable consumer law. Send refund requests to hello@ruanglega.org with the Ruang Lega reference number; never include banking passwords or security codes.
6. No guaranteed outcome
The response is intended to offer emotional acknowledgement and general perspective. Ruang Lega does not promise that a suggestion will resolve a problem or produce any particular emotional, medical, relationship, employment or financial result.
7. Contact and complaints
Contact hello@ruanglega.org for service questions, payment concerns or complaints.